Our website is currently closed as we prepare for the Black Friday Sale! Please have a look at the FAQ carefully and feel free to ask any questions to support@prismplatinum.com
Countdown to Black Friday
BLACK FRIDAY FAQ'S
What is the BUY 2 GET 1 FREE (2+1) Sale?
Add 2 items to your cart and get the 3rd free! The discount applies to the lesser or equally valued items, and can be applied successively. For example, with 6 items in your cart, 2 will be free.
How long will the sale run for?
Our Black Friday Sale will be running for 48 hours only, while stock lasts.
As our biggest sale of the year, we would advise you to plan ahead and place your order as soon as possible to avoid any disappointment!
Which items will be eligible for the promotion?
The Black Friday Sale is applicable sitewide, excluding Gift Cards. Please note that order limits with our A4 myCOLLECTION binders will still be enforced.
How do I apply the discount?
Your cart will automatically apply the discount as long as you meet the sale conditions. No discount code is required!
Will I be able to amend or cancel my order?
Due to the high volume of orders we anticipate during the Black Friday sale, all sales are final. No amendments or cancellations will be accepted once payment is processed. Please carerfully review your order before completing the purchase.
Are returns allowed for items purchased during the sale?
Due to the high volume of orders we anticipate during the Black Friday sale, all sales will final and no returns will be accepted. Please review your order before completing the purchase.
Our Replacement and Compensation Policy will still apply to all orders placed during the Black Friday Sale. If you receive any damaged or defective goods, you may be eligible for replacement or compensation. Please view the full terms of the policy here.
For insured package protection, we highly recommend purchasing Route Protection at check-out to protect your order in cases of loss, damage, or theft. Learn more about Route Protection here.
How long will it take for my order to be shipped?
Due to the high volume of orders we anticipate during the Black Friday Sale, there may be delays in dispatch. We aim to have all orders fulfilled and shipped from our warehouse within 2-5 business days. However, we would appreciate your ongoing patience with us during this time as there may be additional delays impacting the delivery of your orders due to the busy holiday season.
Can additional discount or promo codes be used during this sale?
Unfortunately, pre-existing discount or promo codes cannot be applied in conjunction with our Black Friday Sale (e.g. BUNDLE and CUSTOM codes)
However, you can still enjoy savings with valid Gift Cards and Store Credit! (Hint: This is the best time of the year to use all your hard-earned Store Credit).
I just placed an order and missed out on the promotion!
Unfortunately, the Black Friday promotion is strictly valid only for orders placed during the sale period. The promotion WILL NOT be applicable or redeemable to any orders made outside of this timeframe.
Any more questions?
You can email directly to support@prismplatinum.com for any queries!