Thank you for helping us close out this chapter with an epic Last Farewell.
Our webshop is now temporarily closed as we gear up and get ready to reintroduce ourselves.
We can't wait to reveal what's next and step into this next era together with our amazing community of collectors.
Stay tuned! This is just the beginning. Subscribe to stay updated with what's to come!
Rebrand - FAQs
In March 2025, we announced that we are officially rebranding.
Over the next couple of months, we'll be making changes as we transition to our new brand name.
Why are you rebranding?
We're rebranding to better serve our customers and make our premium supplies more accessible to collectors around the world. This change will help us improve our global reach, ensuring we can offer even better products and services.
Could you please outline what the process of this rebrand will entail?
Our rebrand will primarily involve a name change, but it will involve several exciting updates along the way.
Here's what you can expect:
- New domain - our webshop URL will change to reflect our new name.
- Updated social handles - we'll be renaming our profiles across all platforms.
- Updated branding - all future stock will feature updated packaging with our new brand and logo.
Will the existing range of products still be offered after the rebrand?
Yes! Your favourite collecting essentials including our A4 and A5 myCOLLECTION ranges are not going anywhere.
We are always working on new innovative products and you can continue to expect exciting new projects even after we've rebranded.
Will any products be discontinued after the rebrand?
If we decide to discontinue any products during the rebrand, we'll be sure to give you all a heads-up in advance.
We're still here to help!
For existing order issues or queries related to our rebrand, please get in touch with our friendly customer service team at support@prismplatinum.com for further assistance.
Please note our hours of operation are Monday to Friday, 9:00am to 5:00pm AEST. We endeavour to respond within 1-2 business days.
For existing order issues or queries related to our rebrand, please get in touch with our friendly customer service team at support@prismplatinum.com for further assistance.
Please note our hours of operation are Monday to Friday, 9:00am to 5:00pm AEST. We endeavour to respond within 1-2 business days.
