Are your products PVC-free and Acid-free?

All our sleeves are PVC-Free and Acid-free! They have been tested on my personal collection before being available in the shop. You can store with confidence! 

The only exception are toploaders which are made from hard PVC. Please see our toploader listings for more information!

How much is shipping?

Shipping varies depending where you are from and how big your order is. Please add the items you're interested into the cart and input your address to receive a shipping quote. We do offer free shipping for orders over $100 and free express shipping for orders over $150 (Australia only)

Will you restock x item? 

Please check back regularly, we are always working on restocking items and adding new products. You can also subscribe to a listing to be notified when its available for purchase again! 

Are prices in AUD or USD? Will we be charged in AUD?

All prices listed according to your home country currency and paid under the same currency.

What payment methods do you take?

ShopPay, AfterPay and PayPal are available for you to place your order. 

Can you delcare a lower amount on my order to waive customs?

We unfortunately are unable to lower the order amount to waive customs. There is extra insurance taken out to cover all orders in the instance its lost or damaged. Given this the correct amount needs to be recorded! 

I need to fix my order! Can I fix it after I’ve placed an order?

Yes, please contact us if there are any issues and we can help fix it before we ship it out. Please contact us within 48hrs of placing your order to ensure we can amend any issues before we ship it out. Once it is shipped and out of our hands, we cannot change addresses, orders or details.

Will we get a tracking number with our order?

Yes, all orders will come with a tracking number which we will send through an email update.

Do you sell photocards?

Prism Platinum does not sell official photocards, the photocards seen in the listings are from my personal collection. 

Do I have to contact you if I host a Group Order (GO)?

You don’t need to ask for permission to host one or require to contact us if you do! We’ve had plenty of orders come through as a normal order and processed as normal. Feel free to add this in the note so we can pack extra freebies for everyone! 

I want to host a GO, how should I host my GO?

We’ve had GOs come through on Instagram, e-mail and Twitter. You have full control on how you’d like to host it. Whether it’s through Instagram comments/DMs or google forms its entirely up to you!

Can you ship more than 20 binders to me?

Yes, we have previously shipped more than 25 binders outside of Australia which have arrived safely with no damages. If you are anticipating a really big order, please contact us and we can try to help answer any queries you may have.  

Do you know anyone hosting a GO for x country?

Our small business has grown in the last couple of months and we don't have capacity to background check every Group Order manager before sharing them on our platforms. You're more than welcome to check our tagged posts on Instagram and see if there are any active GOs.

Will you give freebies for all joiners?

Yes! Please leave a note when you checkout with the number of joiners and we will ensure there are enough freebies for everyone in your group order!

Do you combine orders?

No unfortunately. We have tried to accommodate this but as orders get bigger and more complicated, packing is very prone to errors. If you wish to combine orders, please cancel your original order and make a new one. Please see our Shipping Policy for more details. 


If you have any other questions please feel free to reach out to us via email.